Inventory of my products is not matching in Sumtracker and my store. How can I resolve this?

If you find any mismatches between inventory on Sumtracker and on your store, please go through the following points -

1) Inventory sync is "On", Sumtracker becomes the master data of your inventory after you turn on inventory sync. Inventory will always be updated from Sumtracker to your store. We do not detect manual inventory adjustments done on your store. So please update your stock in Sumtracker and check if its syncing to your store.

2) No other app is making changes to inventory, please ensure there is no app other than Sumtracker that is updating your stock.

3) Close at quantity is set, in Sumtracker open the product page for the SKU with inventory mismatch. You will see the close at quantity value. If this is set to a non zero value this means that when the inventory level for that SKU is below the close at quantity, Sumtracker will update 0 as the stock on the store. For example if the available stock for the SKU is 3 units and the close at quantity is 4, sumtracker will update 0 as the quantity on the store.

If you cannot determine the reason, share the SKUs with the us so that we can investigate the issue email us at support [at]

For Shopify users - Check Adjustment history for any SKU whose inventory is not matching. You can send us a screenshot of the Adjustment history page on support [at] Here is a screenshot to locate this option.

Consider doing a Hard refresh of your inventory. Sometimes, a mismatch could arise due to edge cases beyond our control. Hard Refreshing the inventory refreshes all the inventory data on your Store from Sumtracker.