What is the meaning of Service, Deleted and Not Found product in my product list?

Service Product

You might see a product with SKU as "SERVICE" in your products list.

When you want to create a PO there can be products for which you do no maintain inventory or it is a one time purchase. For example you are purchasing "Cleaning Service" or "Repair Service". In this case you can select the service product and enter the description to explain what are you buying.

This is done so that you do not have to create a product for such 1 time purchases.

Deleted Product

Sumtracker allows you to delete a product. If the product is used in orders, purchase orders or stock adjustment document it is replace with a Deleted Product. This deleted product is specifically for replacing any product which gets deleted.

Sumtracker also allows you to archive a product. In that case the product which is archived is removed from the product list but its data such as orders, purchase orders and stock adjustment documents are still the same.

Check this guide on how to archive a product.

Not Found Product

Sumtracker fills up Not found in an order when it can't associate an order's item with any listing. Sometimes, custom products are added in an order that aren't there in the listings.

These orders have line items where Sumtracker could not identify the product. In such cases Not found product is used.

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