How to change SKU of products while keeping all data intact

💡 Note: If your product in Sumtracker is linked to only one listing and one store, you can change the SKU directly on your store, and this change will automatically reflect in the corresponding product in Sumtracker. The steps given in this article are only required for a SKU that is linked to more than 1 online listing. In this case, follow the steps outlined below.

The following steps ensure that the same product in Sumtracker remains linked to your online listings. By following these steps, all existing data, including sales history, inventory logs, bundles, and purchase order information, will remain intact.

Step 1: Pause Data Sync

Navigate to Sales Channels > Channel Settings for your store.
Click on "Pause Data Sync" for all of your stores. Please ensure that you have paused the data sync on all the stores that have the SKUs you will be changing.

💡 Warning: Do not turn off the sync for your store; use the "Pause Data Sync" option instead.

Why Pause Data Sync?

Pausing data sync temporarily halts all syncing of listings, orders, and inventory. This step is crucial to prevent duplicate SKUs from being created in Sumtracker. You must re-enable data sync after completing all the following steps. This process can be repeated if you are changing SKUs in multiple sessions.

Step 2: Change SKUs in Sumtracker

With data sync disabled, proceed to change the SKUs for products in Sumtracker.

In Sumtracker, SKUs can be changed in bulk by exporting and importing the Product list. Be sure to keep the first column "id" intact during import.
You can also change the SKU of the product from the product details page in Sumtracker
Verify the number of listings a product is linked to using the "Online Listings" column in the Product List.

Step 3: Change SKUs in the Online Channels

Once the SKUs are updated in Sumtracker, you have to update the SKUs on all the corresponding online listings.

Ensure that the new SKUs are consistent between Sumtracker and all online stores.

Ensure that you have updated the SKUs on all linked online stores and in Sumtracker before re-enabling data sync.

Step 4: Resume Data Sync back for all stores

Once SKUs are changed in both Sumtracker and all linked online stores, click on Enable Data Sync from the store settings page. This resumes the syncing of all your listings, orders and inventory between your stores and Sumtracker.

If you are changing SKUs in batches, repeat steps 1 to 4 for each session.