How store listings are synced in Sumtracker
The products and variants on your store are automatically synced to Sumtracker. Whenever you create a product on your store, or update its SKU, it will be automatically synced to Sumtracker.
For Shopify users - In the initial sync, only the products in Active state are synced to Sumtracker. Afterwards, all products, whether Active or Draft, are synced automatically.
Please note: If you create a product on Sumtracker, it will not be created on your store.
How Sumtracker syncs your listings
Sumtracker fetches data for all your listings from your online stores. For example Sumtracker will fetch all the active and published products/variants from Shopify. Once all the listings from the online store are fetched you will be able to view them in Sumtracker and manage inventory for them.
Sumtracker will keeping fetching any new products you create on your online stores and also fetch any updates you do to existing products. For Shopify, sumtracker will update the information of products instantaneously. As soon as you edit any product on Shopify, Sumtracker will fetch that information. For other online stores like Etsy, Amazon, eBay and WooCommerce there can be a delay of upto 4 hours before the new updated information is available in Sumtracker. This delay is because of the restriction in APIs of these platforms.
Sumtracker strictly operates on SKUs. Each product/variant on your online store must have a SKU. The SKUs can be duplicate for multiple listings (products / variants). Each listing (product / variant) with the same SKU on your online stores is linked to the same product within Sumtracker. For example you have a product called "Blue Jeans - Medium" on your Shopify, Etsy and eBay stores. The SKU for each listing is same "BLUEJEANSM". In Sumtracker you will see a product with the same sku and it will be linked to 3 different listings.
If for any reason you create another variant on Shopify called "Blue Jeans - Medium Special Edition" but in reality it is the same physical product for you. You can give this variant the same sku "BLUEJEANSM" and sumtracker will detect this and link the new Shopify variant with the existing product in Sumtracker with the same sku. Now this sku will be linked to 4 listings in Sumtracker.
Sumtracker fetches several information from the online listings. For example Sumtracker will fetch:
- variant name
- image url
For all listings the above fields are kept in sync with the information available on the online store. For Shopify, sumtracker also fetches the barcode, product type and tags. When the value of any of the above fields is changed on the online store, Sumtracker will fetch and save that information.
SKU is an important field for Sumtracker because using the SKU, Sumtracker will link the online listing with the product in Sumtracker which has the same SKU. If more than 1 listing has the same SKU they will be linked to the same product in Sumtracker and the inventory for all such listings will be updated from that common product in Sumtracker. For example if the stock for SKU "BLUEJEANSM" is 21 in Sumtracker, the inventory for all listings with the same SKU will become 21.
When you edit the SKU of an online listing, Sumtracker will first check if the new SKU already exists within Sumtracker. If it does the listing you just edited will be linked to the already existing product in Sumtracker.
If the new SKU does not exit in Sumtracker and the product in Sumtracker is just linked to a single online listing, the product in Sumtracker will be updated with the new SKU value.
If the new SKU does not exit in Sumtracker and the product in Sumtracker is linked to more than 1 online listing, Sumtracker will create a new product with the new SKU. The new product which just got created will have 0 stock because it is new. So it is recommended that when you change the SKU of an online listing, you should check the stock for that SKU in Sumtracker. And then set the stock for that SKu to the required value.